Frequently Asked QuestionsUpdated a year ago
Frequently Asked Questions
We understand that sometimes things don't go as planned, and we're here to make the return and refund process as smooth as possible for you. Below are answers to some of the most commonly asked questions to assist you in navigating this process effortlessly:
What is your return policy? We offer a hassle-free return policy within 30 days of your purchase. Items must be in their original condition, unused, and with tags attached (if applicable). Please refer to our detailed return policy for more information on eligibility criteria.
How do I initiate a return? Initiating a return is simple! Just log in to your account, go to your order history, and select the item(s) you wish to return. Follow the prompts to generate a return label, and you're all set!
Is there a cost associated with returns? We believe in transparency, so let us assure you: returning items is free for our customers! We provide prepaid return labels for your convenience.
How long does it take to process a refund? Once we receive your returned item(s), our team works diligently to process your refund promptly. You can expect to see the refund reflected in your account within [X business days], depending on your payment method and banking institution.
What if I received a damaged or defective item? We sincerely apologize for any inconvenience caused. Please contact our customer support team immediately with details and photos of the damaged or defective item, and we'll swiftly assist you with a replacement or refund.
Can I exchange an item for a different size or color? At this time, we don't offer direct exchanges. However, you can easily return the item following our return process and place a new order for the desired size or color.
I accidentally ordered the wrong item. Can I still return it? Absolutely! We understand mistakes happen. As long as the item is in its original condition and within the return window, you can return it for a refund.
We hope these answers address your inquiries regarding returns and refunds. If you have any further questions or need assistance, don't hesitate to reach out to our friendly customer support team. Your satisfaction is our priority, and we're here to help in any way we can!