Wrong order/ Missing Items ?Updated a year ago
Was Your Order Wrong or Missing Items?
We understand how disappointing it can be when your order doesn't arrive as expected. Rest assured, we're here to make things right for you. Here's what you can do if your order arrives incorrectly:
Contact Us: Don't hesitate to reach out to our customer support team as soon as possible. You can do this through our website or via email. Be sure to provide your order number and details about the items you received incorrectly.
Be Specific: When contacting us, please be as specific as possible about what was wrong with your order. Whether it's missing items or incorrect products giving us clear details will help us resolve the issue swiftly.
Photo Evidence: If there are any visible issues with the items you received, such as damages or wrong items, it would be incredibly helpful if you could provide photo evidence. This will assist us in understanding the problem better and expediting the resolution process.
Resolution Options: Once we've received your message and reviewed the issue, we'll work diligently to find the best solution for you. This might involve sending out replacements, issuing refunds, or offering store credits, depending on the circumstances.
Feedback Welcome: Your feedback is invaluable to us. If there are any suggestions you have for improving our order fulfillment process or if you have any additional concerns, please don't hesitate to share them with us. We're committed to continuously enhancing our services to better serve you.
We apologize for any inconvenience caused by the incorrect order, and we thank you for bringing it to our attention. Our team is dedicated to ensuring your satisfaction, and we'll do everything we can to make things right for you.